Last updated: October 2026
The Retired Computer Guy (Aetheria Systems LLC) provides in-home and remote Windows PC support and home networking in northeast Columbia, SC. I'll do my best to fix your problem, and I'll be honest with you if I can't.
Remote access to your computer happens only with your consent, during a session we scheduled by phone and you started. Nothing is installed on your computer beforehand. The connection app runs only for the session and is gone when it ends. I won't access your computer outside of a live session without notifying you first.
Nothing is charged before the work. When the work is done, payment is due by credit or debit card. I take cards only, no checks or cash. Payments are processed by Stripe and you get an emailed receipt. If I can't fix your problem, I'll tell you so before anything is charged.
Please back up your important files before any support session. I work carefully, but I'm not responsible for data loss. If you don't have a backup, tell me and we can talk about options first.
Support covers Windows PCs only. It does not cover Mac computers, phones, tablets, or business servers. Service is limited to northeast Columbia, SC.
Services are provided as-is. My liability is limited to the amount you paid for the session in question.
Email [email protected].