Privacy Policy

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Last updated: October 2026

What I collect

When you call, I take your name, phone number, email address for the receipt, and, for a house call, your home address. Your card is processed by Stripe. I don't store card numbers anywhere.

I do not install anything on your computers ahead of time and don't collect any diagnostic or device data. I do not access your files, photos, or personal documents unless you specifically ask me to during a support session.

What I use it for

Your information is used only to provide the service: calling you back, billing, and remote or in-person support. That's it.

Who I share it with

Two companies handle data on my behalf:

• Stripe: processes your card payments and emails your receipt
• Zoho Assist: the remote access software used during your session
• Google Analytics: anonymous site usage stats (pages visited, general location, device type). Signals and ad personalization are turned off, so this isn't used for advertising. You can opt out using Google's browser add-on.

I don't sell your information to anyone. Ever.

Questions

Email [email protected].