Privacy Policy

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Last updated: July 2026

What I collect

When you book a session, I collect your name, email address, and home address. Your payment information is handled entirely by Stripe. I never see your card number.

I do not install anything on your computers ahead of time and don't collect any diagnostic or device data. I do not access your files, photos, or personal documents unless you specifically ask me to during a support session.

What I use it for

Your information is used only to provide the service: scheduling, billing, and remote or in-person support. That's it.

Who I share it with

Two companies handle data on my behalf:

• Stripe: processes your payments securely
• Zoho Assist: the remote access software used during your session
• Google Analytics: anonymous site usage stats (pages visited, general location, device type). Signals and ad personalization are turned off, so this isn't used for advertising. You can opt out using Google's browser add-on.

I don't sell your information to anyone. Ever.

Questions

Email [email protected].